← Back to Podcasts

Episode : #115: Case Study: 5-Star Patient AND Team Member Experiences

Podcast Description

Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions...Continue Reading…

Recent Podcasts

Episode

#934: It’s Time to Reevaluate Your Handbook

Did team members in your practice have to have any hard conversations this year? Maybe about dress code or drug testing? Did that new PTO policy work? Were there uncomfortable topics with patients? Tiff and Dana give advice on how to go about updating…

Listen Now

Episode

#933: Merry Christmas, Dental A-Team Family!

Kiera invites listeners to consider what gift(s) they provide others — whether it’s patients or team members, or in a more personal capacity. Episode resources: Transcript: Kiera Dent (00:01.422) Hello, Dental A Team listeners. This is Kiera…

Listen Now

Episode

#932: The Magic of Excitement

Merry Christmas Eve! Kiera talks about how dental teams can apply the excitement and anticipation associated with holidays to their practices and work spaces. Episode resources: Transcript: Kiera Dent (00:00.856) Hello, Dental A Team listeners….

Listen Now

Episode

#931: Book Club: Focusing With Deep Intent

It’s Dental A-Team’s last book club episode of 2024! December’s book is  by Cal Newport. Kiera dives deep (heh) into what it means to work with such intensity in a world overrun with distractions, including layers of cognitive focus,…

Listen Now