Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf.
For front office staff wanting to learn about the back office:
Attend procedures
Take the Dental A-Team’s online course
For back office staff eager to know about the front side:
Make re-care and unscheduled treatment calls
Perform insurance breakdowns
Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to.
Episode resources:
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Episode
Tiff and Dana start their first episode of the 2025 focused on getting the entire practice team on board with goals. This doesn’t mean just the numbers or just the patient experience, but all the pieces of the puzzle. Episode resources: …
Listen NowEpisode
Happy New Year! Instead of setting resolutions to start off 2025, Kiera tries a different route: identity changes. What fights can you stop starting in your personal or professional life in order to become the best person, the best dental…
Listen NowEpisode
On this final day of 2024, Kiera gives listeners a series prompts to reflect on the past year — personal, professional, and many stops in between. Episode resources: Transcript: Kiera Dent (00:00.964) Hello, Dental A Team listeners. This is Kiera…
Listen NowEpisode
Did team members in your practice have to have any hard conversations this year? Maybe about dress code or drug testing? Did that new PTO policy work? Were there uncomfortable topics with patients? Tiff and Dana give advice on how to go about updating…
Listen Now